I have nearly $30k invested in my system and it is fantastic if I am sitting at my office desk looking at the system. We'll be glad to assist you with your particular issues. Please contact our Support Team for additional support at 1-88, option 1 for Technical Support and 1 for Video Surveillance to reach our Team or our Support Community at for more information/assistance. Hello Don Craigels, we are sorry to hear about the issues you are experiencing with the ACC Mobile 3 app. Multiple business owner here - first and last time we install an Avigilon system. It’s a joke and when you spend 75K on a security system you would expect that at a bare minimum you could watch remotely. Never again will I install an Avigilon system - way too many other options out there to deal with an App that constantly crashes or locks you out of the system forcing you to delete the app and redownload. In a one word review this app is simply terrible, and it’s embarrassing that a company of this size hasn’t been able to design a suitable app for remote access. The ACC Web Endpoint is pre-installed on Avigilon Network Video Recorders (NVRs) and High Definition Video Appliances (HDVAs), is part of the firmware for ACC ES Recorders and ACC ES Appliances, and is available as a separate download for any server running on Windows. Whether connecting through Avigilon Cloud Services (ACC 7.4.4.14 or a more recent version) or directly (ACC 6.2.0 or a more recent version), ACC Mobile 3 requires ACC sites to be running the ACC Web Endpoint component. View live video from multiple cameras at a time using selectable view layoutsĪCC Mobile 3 is available for use with ACC Core, Standard, and Enterprise edition sites.Control PTZ cameras including running tours and moving to defined presets.Easily review recorded video using the recorded video timeline.Listen to live or recorded audio from cameras with a connected microphone (not available for ACC Core edition).Use audio talk down to deter an intruder by broadcasting voice audio to cameras with connected speakers (not available for ACC Core edition).View analytic bounding boxes for detected people and vehicles in video from Avigilon cameras with self-learning analytics.Receive push alarm notifications to quickly detect, verify, and act on events such as motion or video analytic rule triggers.Efficiently stream live or recorded HD video from Avigilon cameras using High Definition Stream Management (HDSM)™ technology to optimize the use of network bandwidth.View live or recorded video from any H.264 or H.265 cameras connected to ACC sites.Directly connect to ACC 6 sites or ACC 7 sites not connected to Avigilon Cloud Services by specifying a IP address or hostname, port, and ACC credentials for each one.Sign in using Avigilon Cloud Services credentials for seamless access to an organization’s cloud-connected ACC 7 sites using firewall traversal.The ACC Mobile 3 app works together with Avigilon Cloud Services to provide secure remote access to your cloud-connected ACC 7 sites, alleviating the need for any complicated firewall configuration. ACC Mobile 3 extends the power of Avigilon Control Center™ video management software to mobile devices, enabling security professionals to efficiently monitor ACCTM systems and to quickly respond to incidents anytime and from any location that has network connectivity.
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